FAQs
Welcome!
Please refer to this FAQs list for information on Shop orders and more. If you have any queries that are not answered here, please feel free to reach out to the Pawple Power® team via our Contact form. We’d be more than happy to help!
General Questions
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Pawple Power® has been designed to include a variety of elements that appeal to a wide range of young children. So, whether your kids are in preschool or elementary school, there’s something for everyone to enjoy!
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To purchase a Pawple Power® virtual gift card, visit our Store and add a virtual gift card to your cart. Enter the email address and custom message for that special someone. Once you’ve purchased the gift card, the recipient will then receive an email notifying them of your gift. They can then redeem the gift card for anything in our Pawple Power Shop.
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Congratulations on your gift card and welcome to Pawple Power®! It’s easy: just add items to your cart and upon checkout, find the Gift Card code field. Input the code found in your email, and the value will be automatically deducted from your order. Any remaining gift card balance may also be applied to future orders using the same code — plus, there’s no expiration date on your gift card! You will be asked to provide an additional payment method for your remaining order balance should your gift card not cover the total of your purchase.
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If your organization is interested in purchasing multiple items from our shop, please reach out to the Pawple Power® team via our Contact form and we’d be happy to discuss a discounted purchase price.
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We accept all major credit cards (Visa, Mastercard, Discover, Diner’s Club, etc) and American Express. We also accept payments via Paypal and Apple Pay.
Merchandise
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For merchandise orders, shipping times vary for US and international destinations. We’re partnered with an awesome third-party order fulfillment company with facilities worldwide. Usually, it takes them 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Also, a tracking number will be emailed to you after your order is processed, and you can routinely check for updates.
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Absolutely! Our products are deliverable (almost) anywhere on the globe.
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All shipping costs are calculated through our third-party distributor, and are as follows:
United States: Free shipping!
UK: $1.00 per item in cart.
European countries: $2.00 per item in cart.
Canada: $2.50 per item in cart.
Australia/New Zealand: $6.00 per item in cart.
All other countries: $9.00 per item in cart.
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You’ll receive a tracking link via email when your order ships out, so you can personally follow the status of your order. If you have any additional questions about tracking or shipment, please reach out to us via our Contact form.
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Unfortunately, we cannot accept returns or exchanges. However, if your order is damaged or incorrect in some way, we absolutely want to make it right. Please Contact us within 4 weeks of the date of purchase with your order number (which can be found in your Order Confirmation email) and photos of the affected merchandise, and we will work together with our third-party order fulfillment company in assisting you.
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We’re very sorry your order never arrived and we apologize for the inconvenience.
First, please check to make sure you’ve waited past the maximum shipping estimate to your location (refer to the “When will my order arrive?” topic above).
Second, please check your Order Confirmation email to confirm the shipping address is correct.
After this, please reach out to us via our Contact form (providing your Order Number and correct shipping address) and a Pawple Power® team member will be happy to assist you.